Shipping policy

Last updated: October 15, 2026

Thank you for shopping with BuzzCloth. This policy explains how we process and ship orders and what to expect after you buy.

Order processing and production

Personalized and custom-made items may require up to 5 business days for production. Production begins after your order is confirmed and we have received all information needed to make your item.

For other items, processing information shown on the product page or at checkout applies. If no separate processing time is shown, we will process the order as soon as reasonably possible.

Shipping methods and delivery times

Shipping time is in addition to processing or production time. Available shipping methods and estimated delivery times, if available, are shown at checkout for the delivery address entered. Delivery estimates begin after the order ships and are not guarantees. Carrier delays, customs processing, weather, and other events outside our control may affect delivery.

Estimated delivery times after shipment:

Economy Shipping: 12–30 business days
Standard Shipping: 7–15 business days
Express Shipping: 3–10 business days

Free Economy Shipping applies to orders over $59.99. Free Standard Shipping applies to orders over $99.99 (over $199.99 for United States addresses).

Shipping costs and destinations

Available delivery destinations, shipping methods, and shipping charges are determined by the options shown at checkout for your order and delivery address. If a shipping option is not available at checkout, we cannot confirm delivery to that destination using that method.

International orders, customs, and taxes

International orders may be inspected by customs and may be subject to duties, import taxes, customs clearance charges, brokerage fees, or carrier handling fees. Any charges collected by us will be shown at checkout. Charges not collected at checkout may be payable before or at delivery and are the customer's responsibility unless checkout states otherwise or applicable law requires otherwise. Customs processing may affect delivery time.

Shipping confirmation and tracking

Once your order ships, we will send a shipping confirmation email with a tracking number or link when tracking is supported by the shipping method. Tracking information may take time to update after the confirmation is sent.

Address accuracy and order changes

Please check your delivery address and order details before completing checkout. If you need to correct an address, change an order, or request a cancellation, contact us as soon as possible at shopify@richwhales.com. We may be able to accommodate a request before production or shipping

Delays, lost packages, and damage in transit

If we become aware of a delay affecting your order, we will contact you with an update.

If your order is delayed, lost, or arrives damaged, contact us at shopify@richwhales.com. We will review the issue and, where appropriate, help investigate it with the carrier. Nothing in this policy limits rights or remedies available to you under applicable consumer protection laws.